Last updated: December 27, 2024

Thank you for shopping with Anthisma. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policies below. By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility

• Defective or Damaged Items: If you receive a product that is defective, damaged, or not as described, please contact us within [X] days of receiving your order. We will work with the AliExpress seller or AliExpress customer service to resolve the issue, which may include a replacement or refund.

• Change of Mind or Incorrect Order: We do not accept returns for items that you change your mind about after purchase or for incorrect orders made by the customer (e.g., selecting the wrong size, color, or product). Please make sure to review your order carefully before submitting it.

• Return Process: If your product is eligible for return, you must contact us at [email protected] to obtain an RMA (Return Merchandise Authorization) number. Products returned without prior authorization may not be accepted.

2. Return Shipping Costs

• In the case of defective or damaged items, Anthisma will cover the return shipping costs. However, for returns due to personal preference or change of mind, the buyer will be responsible for covering the return shipping fees.

• Return shipping fees are the responsibility of the customer unless otherwise specified, and you are advised to use a trackable shipping service or purchase shipping insurance for items over a certain value.

3. Refund Process

• Once your return has been received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

• For returns of defective or damaged products, a full refund will be issued. For other types of returns, partial refunds may apply, depending on the condition of the product.

• Refunds will be processed within [X] business days after the returned item has been received. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and bank processing times.

4. Non-Refundable Items

• Some products may not be eligible for refunds, including:
  • Items that have been used or damaged by the customer.
  • Products that were marked as final sale or non-refundable at the time of purchase.
  • Customized or personalized items (if applicable).

5. Exchanges

• We do not offer direct exchanges. If you would like to exchange an item, you must return the original item and place a new order for the desired product.

6. Cancellation Policy

• Orders may be canceled before they are processed or shipped. If you wish to cancel your order, please contact us at [email protected] as soon as possible. Once your order has been processed or shipped, it cannot be canceled.

7. Refund Timeframe

• Refunds will be issued to the original payment method and may take 7–14 business days to appear in your account, depending on the payment method used. If you have not received your refund after this period, please contact us at [email protected].

8. Customer Support

• For any questions or assistance with returns or refunds, please contact us via email at [email protected]. Our customer support team will respond within [X] business days.

9. Limitation of Liability

• Anthisma is not responsible for any delays, damages, or losses that occur during the return shipping process. We recommend using a trackable shipping service and purchasing insurance for high-value returns.